Shipping

SHIPPING / ORDERING

FREE STANDARD SHIPPING when you order $40 CAD or more on eyelashes.

LÙXLASHES shipments are sent out EVERDAY from 9AM-5PM Eastern Time Zone . LÙXLASHES values customer service, therefore we understand that everyone that orders from us want their lashes as soon as they checkout! But if your order has not reached you within 7 days of processing, please see page CONTACT with subject line: ORDER NOT RECEIVED. Please include your order number and transaction ID number so we can expedite any issues! No shipping to P.O. Boxes, FPO, APO.

ORDERS

As of right now, LÙXLASHES only ships within Canada and to the U.S. Don't worry! we are working on shipping worldwide.

Shipments to the states may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. LÙXLASHES does not collect duties and taxes, we can not predict what your particular charges may be. Please contact your local customs office for more information. No shipping to P.O. Boxes, FPO, APO.

PAYMENT OPTIONS

LÙXLASHES accepts MasterCard, Visa, Paypal and cash on delivery. Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

RETURNS / EXCHANGES

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at [email protected] with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items.Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to replacement of product.

QUESTIONS OR COMMENTS?

Please feel free to contact us via email at [email protected] or see page CONTACT. Please have your order number mentioned so we can better assist you.